Aged Care Living

Thoughtfully delivered care, tailored to you - in a calm, beautifully designed setting overlooking the Waitematā Harbour and Glover Park.

Making the decision to move into care is rarely simple. Whether you’re considering care for yourself or supporting someone you love, it’s a decision that often comes with questions, emotion and uncertainty. At The Helier, the transition into care is thoughtfully considered, designed to feel right from the very beginning.

From the moment you arrive, you’ll experience a beautifully designed environment overlooking the Waitematā Harbour and Glover Park, where you’ll be supported by an experienced clinical care team, including registered nurses and nurse practitioners. It’s an approach that combines exceptional clinical expertise with something equally important - confidence and reassurance for you and those who care about you.

Our Approach to Care

At The Helier, high-quality clinical care is most meaningful when it’s delivered by people who take the time to get to know you. Our nurses and care associates blend personal understanding with best clinical practice, delivering care that feels attentive, respectful and tailored to you

You can choose to enrol with our nurse practitioners who are onsite each week and, as primary care physicians, provide the equivalent service to a GP - including early intervention, preventative care and timely treatment - helping you feel confident and well cared for.

Your personalised care plan reflects who you are as an individual - from your medical needs and mobility, to routines, relationships, culture, interests and spirituality. Designed to evolve as your needs change, ensuring care continues to feel appropriate and considered over time.

Our resident and lifestyle coordinator organises a range of activities and group outings, creating opportunities for residents to connect, participate, and enjoy shared experiences.

Enjoy a variety of delicious meals prepared by our executive chef and their team.

To support residents undergoing rehabilitation, our Physical Therapy room is equipped with specialised Scandinavian HUR gym equipment, allowing you to attend physical therapy sessions in a private space just moments from your door.
Fees apply for individual therapy services.

Care that Adapts to You

At The Helier, high-quality clinical care underpins everything we do. Our approach is designed to support you day to day and adapt as your needs change. We provide a range of care options, including long term care, or short-term respite care, at rest home or hospital level.

Rest Home
Hospital-level
Respite (Short Term Stays)
Palliative and End of Life

Alongside daily care services, residents also have the option to access additional companion and hospitality services. These optional services allow you to tailor your day-to-day living with extra lifestyle choices, if you wish.

*Specialist dementia care (including secure dementia or psychogeriatric care) is not provided within the Care Residences at The Helier. If this level of care is required, Oceania offers dedicated specialist dementia care at Meadowbank Village nearby.

Understanding funding and assessments

Needs Assessments

If you are considering residential care, you may be asked to complete a Needs Assessment. This assessment helps determine the level of care and support you require.

Needs assessments are carried out by your local Needs Assessment and Service Coordination (NASC) team. A NASC assessment is required if you wish to apply for the Residential Care Subsidy, which helps cover the cost of care for those who meet the eligibility criteria.

Your GP, nurse practitioner, or hospital clinician can refer you to your local NASC team to arrange a needs assessment.

If you plan to pay privately for your care, a NASC needs assessment is not required. In this case, our team at The Helier can carry out an assessment to understand your care needs and ensure the right level of support is in place.

You can learn more about NASC assessments and the Residential Care Subsidy on the following websites:

Health New Zealand | Te Whatu Ora | Needs Assessment and Service Coordination (NASC)

Work and Income | Te Hiranga Tangata | Residential Care Subsidy

Care Residences

The Helier’s Care Residences are thoughtfully designed to a premium standard, offering comfort, privacy and a genuine sense of home. You can choose from a variety of studio layouts or one-bedroom residences, with a range of outlooks.

All Care Residences include a kitchenette, generous ensuite bathroom, and carefully considered finishes throughout. Many also feature access to outdoor spaces, allowing you to enjoy fresh air and natural light as part of everyday living

Amenities

Life at The Helier is supported by a range of thoughtfully designed amenities to enjoy as part of everyday living. These spaces are designed to encourage comfort, connection and enjoyment, with assistance available when needed.

These amenities form part of everyday life at The Helier, supporting comfort and enjoyment throughout your stay.

Meet Our Team

The Helier team are dedicated to delivering exceptional, personalised care for every resident. Their experience, compassion and professionalism ensure residents and families feel supported, reassured and well cared for every day.

Debbie Little

Sales Manager

Debbie’s passion for seniors drove her to seek a career change, and in 2023 she came on board as Sales Manager at The Helier. Prior to moving into the retirement living and aged care sector, Debbie enjoyed a range of roles across hospitality and tourism. From an early stint with P&O Catering, to tourism roles in our adventure capital Queenstown, Debbie gained valuable insight into all things business and people focused, while growing her skillset in service.

Debbie then spent 20 years in the music industry, finishing up as General Manager
for Play It Strange, a trust for young NZ songwriters looking to break into the industry. Working with young people helped to grow Debbie’s understanding of
inclusivity and diversity, which was also reflected in her homelife raising her son with autism.

A St Heliers local, Debbie has enjoyed seeing The Helier take shape from her home.

She loves the area and takes pride in helping residents on their journey to make the decision to move into The Helier.

As Debbie continues to grow The Helier community, she engages the simple mantra of importance; he tāngata, he tāngata, he tāngata; it is people, it is people, it is people.

Olivier Lacoua

General Manager

Olivier joins The Helier as General Manager, with over thirty years of experience in the hotel industry, having managed premium hotels throughout New Zealand and French Polynesia. Born in Tours,...

Olivier joins The Helier as General Manager, with over thirty years of experience in the hotel industry, having managed premium hotels throughout New Zealand and French Polynesia. Born in Tours, France and initially training as a chef, Olivier moved to New Zealand in 2004 and speaks fluent French, English and basic New Zealand Sign Language.

Olivier has a passion for ensuring all guests receive an exceptional hospitality experience that is tailored to the individual. A finalist for Wellingtonian of the year in 2014 for his dedication to community service, Olivier aspires to provide unique and exclusive experiences wherever possible, skills he feels will serve him well in his role at The Helier.

Responsible for overseeing all staff at The Helier, Olivier will ensure all services and care offerings are delivered to a standard like no other, understanding that delivering a 5-star, luxury living experience to all residents is paramount.

Irit Bialik

Head of Care Services

Irit joins The Helier team as the Head of Care Services, bringing over a wealth of experience from a life that spans across the globe. Born in Soviet Ukraine, Irit relocated early in life when her...

Irit joins The Helier team as the Head of
Care Services, bringing over a wealth of experience from a life that spans across the globe. Born in Soviet Ukraine, Irit relocated early in life when her family moved to Israel after the Chernobyl incident. It's here that Irit laid down her roots in healthcare, learning the ropes in one of Israel's busiest hospitals.

Her trilingual ability in Russia, Hebrew, and English not only enhances communication but also brings a rich cultural understanding to her clinical expertise.

Since moving to New Zealand with her own family, Irit has dedicated the past 12 years to leading a private healthcare facility as the Nurse Manager. Irit's professional journey is marked not just by her roles but by her approach to them. She's known for a hands-on and heartfelt approach to nursing, focusing on the finer details that make a real difference in patient care.

At The Helier, she's excited to lead a team that's as focused on quality and attention to detail as she is, aiming to set a new standard in aged care and retirement living.

Frequently Asked Questions

Who looks after my medication?

All medication, including over-the counter drugs, are managed by our nursing team and overseen by our contracted GP or nurse practitioner.

These nurses arrange prescriptions and organise medication with our contracted pharmacies.

Can someone help me get to medical appointments?

Yes. We provide transport to some medical appointments, including accompaniment by a team member.

Will my dietary requirements be accommodated?

Yes. Meals are prepared in line with your care plan, taking into account dietary requirements, preferences and nutritional needs.

When can my friends & family visit?

We understand how important connection is. Friends and family are welcome to visit from 11am onwards, and we encourage ongoing involvement from those close to you.

What happens with laundry and cleaning?

Laundry and cleaning services are provided as part of everyday living at The Helier, helping to ensure your living space remains comfortable and well cared for.

Testimonials

From my arrival, I was treated with the utmost respect, compassion and affection, and made to feel very welcome. I cannot speak more highly of the impeccable care that I received from all the nursing staff and carers. It was very special and made me feel secure and happy.

Nothing was ever too much trouble. The room was excellent, with a lovely view and balcony. Whilst there, my family had peace of mind that I was safe and had the care I needed so I could return home. The food was amazing and presented with love and care. I would not hesitate to recommend The Helier for respite care.

Thank you all from the bottom of my heart."

Julene

Thank you to you and your staff. My second stay at The Helier was as good as the first, outstanding. Thank you to your wonderful team.

Martin

I am very pleased to have chosen The Helier as my permanent home. My children are delighted to know that I am happily living in this lovely environment.

Resident of The Helier

I don’t think we could have chosen a better place for someone we all loved so much….The medical care was top notch as one would expect, but it was the extra little things that made all the difference. Everyone from the reception team to the butlers, the care staff, nurses, and cleaners to the GM, went above and beyond even the highest expectations. There was a real sense of care, not just of undertaking a job. Everyone knew mum’s name and her story, and they made her feel loved and safe.

Resident’s family member